Legal

 

Company Registration Details

Syntura is a trading name of Syntura Group Limited
Registered office: 50 Leman Street, London, E1 8HQ
Registered in England Company. Registration Number: 3935705
VAT Registration Number: GB 766 3849 80

HighSpeed Office Kenya Limited trading as Syntura Kenya
Company registration number: PVT-27ULVM5K
Registered address: P.O BOX 62225, Sanlam Tower, Waiyaki Way, Nairobi, Kenya

Privacy Policy

Our privacy policy can be found here. 

Terms and Conditions

The terms and conditions for our services can be found here. 

Data Processing Agreement

Our data processing agreement can be found here.

Syntura CloudPBX

The following additional privacy terms are applicable to Syntura CloudPBX customers. In the event of conflict between the following provisions and the remainder of the Syntura privacy policy set out above, these provisions shall take precedent:

Syntura is committed to respecting our Customers’ privacy.

We comply with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.

The aim of this policy is to tell you how we will use your personal data collected in the context of your customer relationship with Syntura by taking the Syntura CloudPBX Service. Please read it carefully before you proceed.

When you use our Syntura CloudPBX Service, we and/or our third party suppliers may collect the following personal data:

  • Customer and end user name and contact details;
  • traffic data such as the phone numbers that you call and send messages to (and the phone numbers that you receive calls and messages from) and the date, time, duration and cost of your communications including your phone location at the time these communications are made;

We and our third party suppliers will use your personal data in the context of your customer relationship with Syntura including for the following purposes:

  • for billing;
  • for the provisioning of service;
  • for customer enquiries and the resolution of problems associated with the Syntura CloudPBX Service;
  • for informational type directory services;
  • for prevention or detection of fraud;
  • to carry out research and analysis and monitor customer use of our network and products and services on an anonymous or personalised basis to identify general consumer trends and to understand better our customers’ behaviours and partner with other businesses to create new services and to develop interesting and relevant products and services for our customers, as well as personalise the products and services we offer you. We and/or our third party suppliers may use information about your location for research and analytics purposes but we will only retain this information in an anonymised form to ensure that you cannot be identified as an individual; and
  • where we have the appropriate permissions to inform you of new products or services that will enhance Syntura’s and our third party supplier’s ability to provide service to you. However, we and our third party suppliers will not sell, rent, trade, lease, or disclose or make available any personal data to any third parties seeking to market products without your prior consent.

Syntura and our third party suppliers reserves the right to use personal data to investigate and help prevent potentially unlawful activity that threatens either Syntura, our third party suppliers or any company affiliated with Syntura. Syntura and/or our third party suppliers may use personal data to investigate and help prevent potentially unlawful activities that threaten the integrity of service or of the network, or that otherwise violate Syntura CloudPBX service agreements which may include interception, monitoring or recording of communications in accordance with applicable law. Moreover, upon the appropriate request of a government agency, law enforcement agency, court or as otherwise required by law, Syntura and our third party suppliers may disclose personal data.

Syntura and our third party suppliers do not sell products or services for purchase or use by children. Syntura and our third party suppliers do not knowingly solicit or collect personal data from children or teenagers under the age of eighteen. In addition, Syntura and our third party suppliers will not knowingly link to any third party web site that solicits or collects personal data. If you believe that a minor has disclosed personal data to Syntura, please contact us at marketing@syntura.io so that the data can be removed.

We and/or our third party suppliers may use aggregated information about the use of our services so we can administer and improve our services, analyse trends, gather broad demographic information. We and our third party suppliers may pass this information to third parties.

We and our third party suppliers have implemented reasonable technical and organisational measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration or disclosure. However, we and our third party suppliers cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal data for improper purposes.

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

You are entitled to see the information held about you. If you wish to do this, please contact us at marketing@syntura.io . We may require you to provide verification of your identity and to pay an administration fee (which we will advise you at the time of your request) to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under current data protection legislation.

If you opted to receive marketing emails or other communications from Syntura and/or our third parties suppliers at the time you registered for the services but subsequently change your mind, you may opt-out by emailing marketing@syntura.io

If our privacy policy changes in any way, we will update the published version. Regularly reviewing the published version ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

If you have any questions about this statement or your personal data, please contact us at marketing@syntura.io

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Code of Practice

The Syntura Code of Practice aims to provide:

  • An introduction to Syntura
  • Information on our core products
  • How to contact Syntura
  • How to make a complaint
  • Information and contact details for other telecommunications regulatory bodies

Click here to download the Code of Practice.

This Code of Practice is for your information and it is written in line with the regulatory body the Office of Communications, (OFCOM), requirements. Nothing in this Code of Practice detracts from your statutory or common law rights, nor does anything it contains form part of any contract between Syntura and you as a customer, unless expressly stated.

The services described in this Code are subject to availability and may be modified from time to time.

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Make a Complaint

Our code of practice above gives you information about what you can do if you’re not happy. It will tell you how you can complain, what we’ll do and when and what you can do if you’re still not happy.

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Terms of Use

Syntura is a trading name of Syntura Group Limited.

Liability Disclaimer

In no event whether in contract, tort (including negligence) or otherwise shall Syntura be liable for any damage, losses, expense, loss of data or profit caused by the use or the downloading of material or contents of the Syntura Websites.

Syntura does not endorse any other pages linked to its websites, nor does Syntura control the contents of any linked sites and therefore cannot be responsible for their contents.

If a visitor transmits defamatory material to Syntura websites this may result in criminal/or civil proceedings being commenced against the visitor. Visitors shall at all times indemnify Syntura against all losses, expenses, damages, costs (including reasonable legal costs) suffered or incurred by Syntura in relation to any such defamatory information transmitted.

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Syntura CloudPBX Licenses

Click here to download the Android End-User License Agreement.

Click here to download the iOS End-User License Agreement.

Click here to download the Mac End-User License Agreement.

Click here to download the Windows End-User License Agreement.

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Report Abuse

If you need to report abuse, such as email spam, malicious emailing or any type of abuse, please contact us on the following email address: abuse@syntura.io

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NTS Code of Practice

The Syntura NTS Code of Practice aims to provide:

  • The Purpose and Status of the Code
  • A Definition of Number Translation Services
  • Explanation of how Number Translation Services work
  • The cost(s) of calling Number Translation Services
  • Customer Information and Advice
  • Approval and Review of Codes

Click here to download the Code of Practice.

This Code of Practice is for your information and is written in line with the regulatory body (OFCOM) requirements. Nothing in this Code of Practice detracts from your statutory or common law rights, nor does anything it contains form part of any contract between Syntura and you as a customer, unless expressly stated.

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Domain Registrar Terms and Conditions

UK Domains are subject to the Domain Registrar’s terms and conditions and these will form part of your agreement with HighSpeed Office Limited.

We use the following Domain Registrars listed below. Here are links to their terms and conditions:

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Order Termination Policy

  1. Effective 1st February 2013, all termination requests and/or notices must be submitted to Syntura using the Syntura Order Termination Request Form. Only termination requests and/or notices submitted using this form shall be accepted by Syntura.
  2. The Customer must complete the Syntura Order Termination Form and return it to cancels@syntura.io
  3. Termination of your Services shall be final and irreversible upon acceptance of your termination request and/or notice by Syntura.
  4. In accordance with Clause 11.1 of the Syntura Terms and Conditions, we have updated Clause 20 (Notices) of our Terms and Conditions to give effect to our Order Termination Policy. Please see our updated Terms and Conditions (v54) here

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Environmental Policy

Click here to download our Environmental Policy.

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